Activity With Options Subtask
Use this subtask to define detail activity with options information.
The detail includes the routing that takes place (to activity inboxes and email) when the activity starts and the routing that takes place when the activity is completed.
An activity with options is an activity with alternative choices for starting or completing the business task. Workflow routes the activity to users' inboxes (and email, if available), but lets the user choose which option to start or complete. When designing a workflow, you must add options for the activity with options. Add these options to the next level of the Activities table window in the Manage Workflow Models screen. Enter the detail information for each option in the Option subtask.
This subtask is only accessible when the selected item in the Activities table window is an activity with options. You must first add activities with options to the Activities field in the Manage Workflow Models screen using the Add Activity subtask.
Contents
Field | Description |
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Workflow Name |
This field displays the name of the currently selected workflow. |
Activity |
Use this field to enter a descriptive name for this activity. |
Type |
This field displays this activity's workflow type. The workflow types are:
|
Required |
Select this check box to indicate whether this activity is required. If an activity is required, the activity must be completed before an in-progress workflow case can be considered complete. If an activity is not required, you can consider an in-progress workflow case completed before completing this activity. |
Start Activity
Use this group box to specify options for when this activity is initiated.
When a workflow case is in progress, activities will be routed to activity inboxes (and email if available) to alert users to complete the activities. If you enter a role, the activity will be routed when the prerequisites for the activity are completed.
Field | Description |
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Role |
Use this field to enter, or use to select, the workflow role to which this activity will be rerouted when it is time to complete this activity within the workflow. This activity will be displayed in the activity inboxes of the users associated with this role. Users set up to receive activities via email will be notified through their email system when it is time to complete an activity. The following items are in the email message: workflow name, case, case value list, activity name, role, user ID, and priority. To use an email system to receive notification of activities and messages, you must complete the email section of the Configure System Settings screen. Also, you must activate email on a user-by-user basis in the Manage Users screen. |
Filter |
This field displays the filter associated with this role. If there is a filter, you must add the filter using the Case subtask when you save this screen. If there are more than one filters associated with this role, you can use to select which filter to use. If you add the filter to the case labels, the routing of the activity may be limited to a set of users within the role. The activity will be routed to users associated with the filter value corresponding to the case label value for the workflow case. If there is no filter value related to the value of the case label or there are no users associated with the filter value, the activity will be routed to the entire role. |
Priority |
Use this field to enter a number to indicate the level of importance (1 = highest priority and 100 = lowest priority) of this activity in relation to the other activities defined for this or other workflows. This priority level displays alongside the activity in the activity inboxes and helps the users know when to complete the activity. |
Activity Time
Use this group box to specify the estimated number of hours it takes to complete this activity.
Field | Description |
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Expected Duration (Hours) |
Use this field to enter an estimated number of hours up to which it takes to complete this activity. For example, enter a value of 1.5 for an expected duration of one hour and 30 minutes. |
Additional Time Allowed (Hours) |
Use this field to enter an estimated number of additional hours, if any, that is allowed to complete this activity. For example, enter a value of 1.5 for an expected duration of one hour and 30 minutes. |
Escalate to
Use the field in this group box to specify the workflow role who must complete this activity when this activity exceeds the estimated number of hours.
Field | Description |
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Role |
Use this field to enter, or use to select, the workflow role that will be notified when activity exceeds the estimated hours specified in the Expected Duration (Hours) and Additional Time Allowed (Hours). |
Subtask
Subtask | Description |
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Complete Activity | Click this link to open the Complete Activity subtask and specify user roles that will be notified when this activity is complete. |
- Related Topics:
- Complete Activity Subtask
Use this subtask to enter roles to which notifications are sent when the currently selected activity in the Activities table window of the Manage Workflow Models screen needs to be completed.